수다닷컴

dear ms.heeyeon jung,
thank you for your email to airasiazest
we have received your forwarded correspondence involving credit shell compensation.
please allow me to clarify that before we can proceed on your credit shell,may we request for the 10 digit code for the processing of thecreditshell.creditshellaccount is valid for 90 days from the date of issue, and if the balance or full amount is not utilized within the 90 days, the amount is forfeited. with regards tocreditshellaccounts, please note that i.d should be under the name of the passenger or thecreditcard holder, please sign uptohttps://booking.airasia.com/bookinglistlogin.aspx?culture=en-gb. please do reply to us thru eform (http://www.airasia.com/my/en/e-form.page).
should you wish for further assistance, please refer to our website,http://www.airasia.com, and address your queries, suggestions, complaints and feedback thru e-form(http://www.airasia.com/my/en/e-form.page) , social media either thru facebook or twitter (http://twitter.com/askairasia), you may also reach us thru live chat (http://www.airasia.com/my/en/live-chat.page).

for more information and assistance, guests may call our hotline: (02) 742 - 2742, mondays - sundays; 7:00 am - 11:00 pm).
thank you for your understanding

regards,
katrina sumulong
customer care
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